Returns & Refund Policy

Refund Eligibility

You may request a refund if your item meets the following eligibility requirements:

• Item must be unused, unworn, and in original condition
• Original packaging must be intact
• Proof of purchase is required
• Request submitted within the stated return window

Return Window

Returns must be initiated within 30 calendar days of delivery confirmation. After 30 days, we are unable to guarantee a refund or exchange.

Conditions

• Items showing signs of use may be rejected
• Damaged returns due to improper packaging are not eligible
• Clearance items marked “Final Sale” cannot be returned
• Gift cards are non-refundable

Exclusions

Certain categories are excluded from returns due to hygiene, customization, or regulatory reasons. These include:

• Personalized or custom-made products
• Perishable goods
• Opened health or personal care items
• Products damaged due to misuse or improper care

MELORATH reserves the right to decline a return if it does not meet our policy standards.

How to Request a Return

1. Email our support team with your order number and reason for return
2. Attach photos if the item is defective or damaged
3. Wait for return authorization confirmation
4. Ship the item using the provided instructions

Refunds are processed within 7–10 business days after inspection and approval.

Refund Method

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.